If I have a price plan on my account or ship-to account do I see that price in LansingNOW?
Yes, your specific pricing for your customer account or ship-to account is the pricing that is displayed in LansingNOW. If you do not have a price plan, you will see the list price.
What is "Current Branch"?
Based on your account, a default store location has been identified as your current branch. Your current branch location is displayed on the top navigation bar, and it can also be seen on a product detail page near "availability". This is used to determine stocking and pricing information for the products you are viewing. When you submit an order request, it will be sent to the branch that you’ve identified as your current branch at the time of submission.
Can I change my Current Branch?
If you are located in an area where multiple Lansing branches operate, you can change your current branch by clicking on the branch icon at the top right corner (or in the menu navigation on mobile). Details for your current branch will be displayed, along with other available locations. You can scroll through the locations or use the search bar to enter a town/city name. Simply select the new branch to make the change. If you already had items in your shopping cart, pricing and stocking information will be updated accordingly.
How can I determine whether a product is available at my Current Branch?
There are three possible availability indicators, one of which is displayed for every product on its product detail page, the shopping cart, and when viewing a materials list:
Please note that Lansing makes every effort to display accurate availability information. However, stress on the supply chain or other unexpected factors can affect our information. Your Lansing Branch will contact you with full details on any items that will not be available by your desired delivery date and time.
What are "Frequently Bought Together" items?
When you view a product detail page, you may see a list of related products at the bottom of the page. These are products that Lansing has identified as frequently being purchased with the item you are viewing. Click on an item to view more information or simply add to your shopping cart.
How do I order products online?
To send an order request to your current branch, locate the products, add them to your cart, and complete the checkout process. Once we receive your order request, your Lansing Branch will review the order and follow up with you to complete your order. Please note that we are currently not accepting payment methods or calculating taxes or shipping costs online - those items will be handled once the branch processes your order.
How do I add a product to my Cart?
After you’ve located the desired item from the category browse or search options, click the product name to view its details. From the product detail page, indicate the quantity as well as color and unit of measure (if available). Then click Add to Cart to add the selection to your shopping cart. The shopping cart page will appear with a message that the item has been added to your cart.
How do I tell what is in my Cart?
If there are items in your shopping cart a number will appear next to the shopping cart link at the top of every page indicating the number of unique items that it contains. You can view the complete details of your shopping cart at any time by clicking the Shopping Cart icon.
Can I remove an item from my Cart?
While viewing your shopping cart, you can delete a product by clicking the Trash icon next to the item.
Can I add more of the same item to my Cart?
When viewing the shopping cart, you can adjust the quantity of any item and the cart will automatically update the sub-total & order total.
You can also add additional items to your cart from a product detail page. If the item already exists in your cart with the same color selection and unit of measure (if any), the quantity will be updated to reflect the additional items. If you wish to add the same item in a different color or unit of measure, use Add to Cart on the product detail pages. You can reach the product detail page for an item in your cart by clicking the product name.
Can I change the unit of measure after I've added an item to my Cart?
While viewing your shopping cart, you can change the unit of measure of any item and the cart will automatically update the sub-total & order total.
How do I continue locating products after I've added an item to my Cart?
After you add an item to your cart, you can click “Continue Shopping” to continue browsing products. As with any page on the site, you can use the product category navigation or search box at the top of the site to locate additional products.
How do I send my order request to my branch?
After you’ve located products and added them to your shopping cart, click Proceed to Checkout to start the order request process.
What delivery options are available?
We offer two delivery methods: pick up your order at your current branch or we’ll deliver to a physical address. You can choose either method during the checkout process.
Once you select a delivery method, we also ask for the preferred date and time at which you’d like to receive your order.
We will do our best to have your order processed and available to meet your preferred date and time. After receiving your order request, a branch representative will verify product availability and contact you to complete your order and confirm the actual delivery date and time.
What happens after I submit my order request?
You will see a confirmation notice with a confirmation number. You will also receive an order acknowledgment to the email address we have on your LansingNOW user account. After receiving your order request, a representative from your current branch will review the order to verify product availability and delivery method.
Can I change or cancel an order request after it has been submitted?
If you need to change your order request, please contact your Lansing Branch directly. Branch details and contact info can be found on the copy of the order acknowledgment that is emailed to you.